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We have an appointments system – appointments are for 10 minutes – If you have more than one problem you may feel you need to ask for a double appointment. Urgent and non-urgent appointments may be arranged by telephone or in person.

Non urgent medical advice

For any non urgent medical advice you could telephone 111 this service is available 24/7

Test Results

Please telephone between 10.00 am and 5.00 pm, Monday - Friday for results of tests requested by your doctor. The doctor or nurse will advise you when a result should be available and the receptionist will pass the doctor’s comments on to you.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or call to let us know. 

Did not attend their GP or Nurse appointments

In the month of October 42 patients failed to attend their appointment with their doctor and 72 patient did not attend their booked appointment with the practice nurse.  Please make sure you telephone the surgery if you are unable to make your appointment, these could have been used by someone else.



Our Practice is involved in the training of GP Registrars who are sometimes allocated to the Practice for 6 months or a year. These fully-qualified Doctors are gaining further experience in General Practice. You will always be told if your appointment is with one of them or of their presence at a consultation, but if you wish to see your own Doctor in private, please tell the Receptionist.

We are also a teaching practice for medical students from the Norfolk and Norwich Medical School, (the University of East Anglia) and the University College of London. A student may sit in on some surgeries but your permission will be asked and no offence will be caused if you decline and wish only to see your Doctor.

Please follow the link for more details if you are interested in training with us Registrar


For training purposes we video surgeries on a weekly basis by prior arrangement with patients. This is a useful experience for Doctors in training. You will always be informed when you arrive in the Surgery if the video camera will be in use during that consultation and can tell the Receptionist if you would prefer it to be switched off.

You may also decide after the consultation that you would like the consultation to be deleted. All video tapes are kept secure and are only viewed by Doctors and medical students for teaching purposes.

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