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We have an appointments system – appointments are for 10 minutes – If you have more than one problem you may feel you need to ask for a double appointment. Urgent and non-urgent appointments may be arranged by telephone or in person.

Non urgent medical advice

For any non urgent medical advice you could telephone 111 this service is available 24/7

Test Results

Please telephone between 10.00 am and 5.00 pm, Monday - Friday for results of tests requested by your doctor. The doctor or nurse will advise you when a result should be available and the receptionist will pass the doctor’s comments on to you.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or call to let us know. 

Did not attend their GP or Nurse appointments

In the month of October 42 patients failed to attend their appointment with their doctor and 72 patient did not attend their booked appointment with the practice nurse.  Please make sure you telephone the surgery if you are unable to make your appointment, these could have been used by someone else.

CLOSURES:- Bank/Public Holidays and training days

Please note that the Surgery and Dispensary are not open on Bank/Public Holidays. 


Monday 1st January- New Years Day

Friday 19th April- Good Friday

Monday 22 April- Easter Monday

Monday 6th May- May Day

Monday 27th May- Late May Bank Holiday

Monday 26th August- August Bank Holiday

Wednesday 25th December- Christmas Day

Thursday 26th December- Boxing Day

Training day closures for the surgery and Dispensary 13.30-18.30

Wednesday 6th March 2019

Thursday 6th June 2019

Wednesday 25th September 2019

Thursday 5th December 2019


Before calling the Emergency Doctor think about how you feel i.e.

  • Can you wait until the Surgery opens again in the morning?
  • Do you need advice or reassurance sooner?
  • Could a Dentist, Pharmacist, District Nurse or Midwife help with your problem?
  • Could the information in the back of this booklet be of help to you?

If you do need medical help outside of Surgery hours, please call the Out-of-Hours service on 111


If possible, please report to the Minor Injuries at the Surgery between 8.30am and 6pm Mondays to Fridays where we have facilities to treat you. A qualified Nurse is always available to see you as soon as you arrive and a Doctor will be called to see you when the Nurse considers it to be appropriate.  Please note that there are no X-Ray facilities at surgery so if think you might have fractured or broken something you will have to attend A & E.  Outside of these times casualties may report to James Paget Hospital at Gorleston - the 111 service will always offer advice if in doubt.

Remember - Please use all Accident and Emergency department wisely.

If you need a doctor in an emergency please dial 111, if it is a life threatening condition please dial 999 for an ambulance.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website