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Noticeboard

Appointments

We have an appointments system – appointments are for 10 minutes – If you have more than one problem you may feel you need to ask for a double appointment. Urgent and non-urgent appointments may be arranged by telephone or in person.

Non urgent medical advice

For any non urgent medical advice you could telephone 111 this service is available 24/7

Test Results

Please telephone between 10.00 am and 5.00 pm, Monday - Friday for results of tests requested by your doctor. The doctor or nurse will advise you when a result should be available and the receptionist will pass the doctor’s comments on to you.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or call to let us know. 

Did not attend their GP or Nurse appointments

In the month of October 42 patients failed to attend their appointment with their doctor and 72 patient did not attend their booked appointment with the practice nurse.  Please make sure you telephone the surgery if you are unable to make your appointment, these could have been used by someone else.

Phlebotomy (blood tests)

Effective 6th June 2012:

  1. In normal circumstances all blood tests will be carried out by the Phlebotomist at Patrick Stead Hospital.
  2. Phlebotomy (blood test) clinic hours have been extended to 8.30am to 12.00pm Monday to Friday inclusive.
  3. The Phlebotomy clinic is a "walk-in" clinic ie patients will not have to make an appointment.  HOWEVER, patients must take their blood test request form when they attend the clinic.  No form = no blood test!
  4. If a Doctor/Nurse decides that a blood test is required during an appointment he/she will give patients their blood test request forms during that appointment.
  5. Blood tests for long-term clinical conditions (eg diabetes, COPD etc) review appointments will be posted with a review reminder letter.
  6. Patients unable to wait if there is a long queue will have the option of attending the clinic on a different day.
  7. Patients are responsible for ensuring they have attended the clinic in good time for the results to reach the surgery before their next appointment.
  8. INR blood test will not routinely be carried out on a Friday.
  9. Patients are also responsible for obtaining the results of their blood test you must allow at least 1 week for the results to come back and to be viewed and commented on by the GP


 
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