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We have an appointments system – appointments are for 10 minutes – If you have more than one problem you may feel you need to ask for a double appointment. Urgent and non-urgent appointments may be arranged by telephone or in person.

Non urgent medical advice

For any non urgent medical advice you could telephone 111 this service is available 24/7

Test Results

Please telephone between 10.00 am and 5.00 pm, Monday - Friday for results of tests requested by your doctor. The doctor or nurse will advise you when a result should be available and the receptionist will pass the doctor’s comments on to you.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or call to let us know. 

Did not attend their GP or Nurse appointments

In the month of October 42 patients failed to attend their appointment with their doctor and 72 patient did not attend their booked appointment with the practice nurse.  Please make sure you telephone the surgery if you are unable to make your appointment, these could have been used by someone else.

Phlebotomy (blood tests)

Effective 1st April 2018:  The service provider is East Coast Community Healthcare - Not Cutlers Hill Surgery.  On occasions they have not be able to get full cover, we try to update the site when possible, but occasionally this is short notice.

  1. Phlebotomy (blood test) clinic hours are 8.30am to 12.00pm Monday to Friday.  If they are busy they may have to close the doors early, apologies if this happens.
  2. The Phlebotomy clinic is a "walk-in" clinic ie patients will not have to make an appointment.  HOWEVER, patients must take their blood test request form when they attend the clinic.  No form = no blood test!
  3. Patients unable to wait if there is a long queue will have the option of attending the clinic on a different day.
  4. Patients are responsible for ensuring they have attended the clinic in good time for the results to reach the surgery before their next appointment.
  5. INR blood test will not routinely be carried out on a Friday.
  6. Patients are also responsible for obtaining the results of their blood test you must allow at least 1 week for the results to come back and to be viewed and commented on by the GP
  7. If you blood test has been requested by a hospital then you must attend that hospital to have your bloods taken, if you have a doctor generated form then you can attend the Patrick Stead Hospital or Beccles Hospital.


ECCH are experiencing problems trying to cover the phlebotomy service at the Patrick Stead Hospital due to staff sickness. We advise our patients to call reception/ check Facebook or check this website for updates.

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