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Noticeboard

Website Privacy Statement

Appointments

We have an appointments system – appointments are for 10 minutes – If you have more than one problem you may feel you need to ask for a double appointment. Urgent and non-urgent appointments may be arranged by telephone or in person.

Non urgent medical advice

For any non urgent medical advice you could telephone 111 this service is available 24/7

Test Results

Please telephone between 10.00 am and 5.00 pm, Monday - Friday for results of tests requested by your doctor. The doctor or nurse will advise you when a result should be available and the receptionist will pass the doctor’s comments on to you.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or call to let us know. 

Did not attend their GP or Nurse appointments

In the month of October 42 patients failed to attend their appointment with their doctor and 72 patient did not attend their booked appointment with the practice nurse.  Please make sure you telephone the surgery if you are unable to make your appointment, these could have been used by someone else.

Practice Policies

Confidentiality

Doctors and their staff are bound by the need to maintain confidentiality of any clinical information regarding their patients. This means that they are unable to give out any information to anyone other than the patient. This includes the results of tests. Please respect this code when enquiring about relatives.

Please note that referral letters to other health professionals may routinely include a history of the current complaint, a summary of important past medical history and medications. A copy of your own referral letter may be obtained on request from the Surgery.


Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt by 1st January 2009.

https://ico.org.uk/for-organisations/guide-to-freedom-of-information/what-is-the-foi-act/


NHS ZERO TOLERANCE CAMPAIGN

This Practice supports the Government’s NHS Zero Tolerance Campaign. Violence and abuse are growing concerns. GP’s, their staff and persons present on the Practice premises have the right to care for others/visit the Practice without the fear of being attacked or abused.

Violent and abusive patients will be reported to the police and struck off the GP’s list. We ask that you treat your GP, Practice staff and visitors to the Practice without violence or abuse.  



 
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