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We have an appointments system – appointments are for 10 minutes – If you have more than one problem you may feel you need to ask for a double appointment. Urgent and non-urgent appointments may be arranged by telephone or in person.

Non urgent medical advice

For any non urgent medical advice you could telephone 111 this service is available 24/7

Test Results

Please telephone between 10.00 am and 5.00 pm, Monday - Friday for results of tests requested by your doctor. The doctor or nurse will advise you when a result should be available and the receptionist will pass the doctor’s comments on to you.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or call to let us know. 

Did not attend their GP or Nurse appointments

In the month of October 42 patients failed to attend their appointment with their doctor and 72 patient did not attend their booked appointment with the practice nurse.  Please make sure you telephone the surgery if you are unable to make your appointment, these could have been used by someone else.

Latest News

Self Care please click on the link for more information and how you can help read it here

Open the bag - Your MEDICINES, Your NHS’ click on the link.

Card payments

We are very pleased to inform you, that Cutlers Hill Surgery now takes payment by Debit or Credit card.

Changes at Cutlers Hill Surgery.

Telephone Options

You will be greeted with a welcome message and to inform you that these calls could be recorded, then two pieces of advice in case your call is urgent. 

After this you can then pick your options, details as follows:-

For appointments or reception (this includes test results) press 1

For Medical report queries (the admin team) press 2

For Referral queries (the secretaries) press 3

For the Surgery Dispensary - Lines open between 09.00-12.00 and 2.00 to 5.30 press 4

To hear these options again press 5

Dementia Friends

We are very pleased to say that some of the staff have attended a training session and are now Dementia Friends.

Patient Participation Group

Would you like to be a member of our PPG, if you are interested then please contact Mrs Janette Hunter, Practice Manager for details.

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website