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We have an appointments system – appointments are for 10 minutes – If you have more than one problem you may feel you need to ask for a double appointment. Urgent and non-urgent appointments may be arranged by telephone or in person.

Non urgent medical advice

For any non urgent medical advice you could telephone 111 this service is available 24/7

Test Results

Please telephone between 10.00 am and 5.00 pm, Monday - Friday for results of tests requested by your doctor. The doctor or nurse will advise you when a result should be available and the receptionist will pass the doctor’s comments on to you.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or call to let us know. 

Did not attend their GP or Nurse appointments

In the month of October 42 patients failed to attend their appointment with their doctor and 72 patient did not attend their booked appointment with the practice nurse.  Please make sure you telephone the surgery if you are unable to make your appointment, these could have been used by someone else.

Cutlers Hill Patient Participation Group.  (PPG)

The Patient Participation Group (PPG) of Cutlers Hill Surgery was established in April 2015 and belongs to the National Association for Patient Participation (NAPP). There are 12 members of the group ranging from working mothers to pensioners who are able to bring our life and career experiences to our discussions. We are all volunteers and are also able to call upon other advisers as and when necessary.  We meet 6  times a year and in addition call special meetings should the need arise, eg the threatened closure of Patrick Stead Hospital and the Rayner Green Resource Centre.
Projects we have instigated are the surgery's notice boards/leaflets. Out of date leaflets have been removed and the notice boards have been categorised into Baby and Toddler, Community, Cutlers Hill and NHS notices. There have been a few changes to the website and there will be more to come.  We are also looking at updating the content of a large folder of information for patients in North East Suffolk.
We are joint members of the Patrick Stead Hospital/Rayner Green Centre Support Group with the League of Friends of Patrick Stead Hospital, the Town Council, Halesworth Health, Halesworth Day Centre, Halesworth Volunteer Centre and the Dementia Carers Group. The PPG is represented on Great Yarmouth & Waveney Clinical Commissioning Group (CCG) PPG Forum and the CCG Cancer Programme Board.  Group members have attended the CCG Board meeting and AGM in September 2016.
To contact the PPG please, in the first instance, contact the Practice Manager, Mrs Janette Hunter.

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