Cutlers Hill Surgery, Bungay Road, Halesworth, Suffolk, IP19 8SGTel: 01986 874618
Website Privacy Statement
We have an appointments system – appointments are for 10 minutes – If you have more than one problem you may feel you need to ask for a double appointment. Urgent and non-urgent appointments may be arranged by telephone or in person.
Non urgent medical advice
For any non urgent medical advice you could telephone 111 this service is available 24/7
Please telephone between 10.00 am and 5.00 pm, Monday - Friday for results of tests requested by your doctor. The doctor or nurse will advise you when a result should be available and the receptionist will pass the doctor’s comments on to you.
Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or call to let us know.
Did not attend their GP or Nurse appointments
In the month of October 42 patients failed to attend their appointment with their doctor and 72 patient did not attend their booked appointment with the practice nurse. Please make sure you telephone the surgery if you are unable to make your appointment, these could have been used by someone else.
Some patients require repeat prescriptions between visits to the Doctor. Regular prescriptions can be requested in person, by post (including a SAE), by leaving your repeat slip at the Surgery or use our managed repeat service. Repeat prescriptions can also be ordered online on this site if you normally collect your medication from the surgery's dispensary (not applicable if you collect from the Pharmacy).
Payment can be made using, Cash, Cheque or Card payment
Prescriptions can also be taken to the on site Pharmacy or Boots in Halesworth.
Please make arrangements to collect your medication Monday to Friday during our dispensary opening hours, which are 8.30 - 6.30 (We are closed at weekends and all Bank Holidays)
Culters Hill Pharmacy is open as usual, Monday to Friday and Saturday morning.
It is most important that you allow 3 working days between requesting and collecting the MEDICATION on your repeat prescription or your presctiption: please see details below. Each computerised prescription has a tear off portion with details of medication, which should be used to make the next request. A medication review date for when you are due to see your Doctor or Nurse is on the repeat slip. You may not be issued with more medication until you have discussed this with the Doctor or Nurse.
We also carry out dispensing reviews to ensure patients understand the purpose of the medicines they are taking and to counter wastage/over-usage of medication. We will undertake these reviews at the Surgery. The reviews take the form of a 10 – 15 minute face-to-face appointment and the completion of a short questionnaire. Medication requested after 6pm will NOT be actioned until the following day.
Our Dispensers must be able to concentrate on dispensing and checking medication accurately and efficiently. Please help by ordering your prescription in good time.
We are a dispensing Practice and can dispense medicines for patients who live more than one mile (1.6km) from a pharmacy (measured 'as the crow flies'). It is likely to take up to 15 minutes to dispense your medication as it is measured, labelled and then checked by a second Dispenser. If you are unable to wait, please come back later to collect your medication.
Sign up for our new service - Managed repeats, ask a member of the dispensary staff next time you collect your repeat medication.
We provide a delivery service for country patients who do not have to pay for their prescriptions. The delivery is to the following places on Thursday afternoon/evening;Emmerdale Farm Shop - Darsham, Bramfield - Clarkes Butchers, Huntingfield Arms, Linstead Farm & Garden, Rumburgh Buck, Walberswick Tuck Shop, Wenhaston Post Office, Westhall Post Office, Peasenhall Post Office, Blythburgh Post Office & Stores.
If you wish to make use of the delivery service please let the Dispensary know at least 3 working days in advance so that your medication can be prepared for it to be delivered on Thursday.
Where possible, Doctors in this Practice prescribe by generic names of medicines rather than manufacturers’ brand names. This is a guideline promoted by the government. It means that the appearance of the tablets, capsules, etc may not always be the same even if they contain the same medicine. We issue 1 month repeat prescriptions only, in accordance with government guidelines.
The Cutlers Hill Dispensary is open for collections:-
Please note the Dispensary is CLOSED at weekends and all Bank Holidays.
If you have any queries you can telephone between 9.00-12.00 am and 2.00-5.30 pm, call outside of these times will not be answered.
Managed repeats, please ask at the dispensary or
Order online - ask for details
Patient access - on line ordering
Please allow 72 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
Order online - ask for details, then use the link
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