As of Monday 20th July 2020, please be advised that all appointments with a clinician will now be a telephone call. Do not attend the surgery unless instructed to do so by a clinician. You must wear a face covering when you come to the surgery.

If you would like to arrange an appointment with the practice, please visit our Consulting Room.

Please remember that one appointment is for one person only.

This practice has a ‘preferred doctor’ system, which we believe provides a higher and more consistent standard of medical care. You will normally be offered an appointment with your preferred doctor, except in the case of emergency or when your doctor is away, when an appointment will be made with another available doctor. Appointments are for 10 minutes, however if you have more than one problem you may feel you need to ask for a double appointment.

Routine appointments

Follow-up and routine appointments should be made in advance.

Please remember that emergencies occur throughout the day and on occasions your doctor may be delayed. You will be informed by the receptionist if this happens and offered the choice of awaiting the doctor’s return or making another appointment.

Urgent appointments

Urgent appointments are available for problems that cannot wait. Please call the practice on 01986 874618 as soon as possible after 08:30. Please call first rather than arrive at the surgery.

Your details will be taken by the receptionist, and you will be called back to assess whether the problem can be dealt with by the nurse practitioner, or if there is a need to see the doctor.

Same day appointments – Our telephone triage system

For an urgent/same day appointment for a problem that will not wait, please try to contact the surgery as early as possible before 12:00.

Where possible, please telephone first rather than coming into the surgery. Your details will be taken by the care navigator who will ask for details of your problem; this is to help us prioritise the calls. A nurse practitioner/practice nurse or doctor will telephone you to assess whether the problem can be dealt with over the telephone, or whether you need to be seen by a:

  • Nurse practitioner
  • Practice nurse
  • Urgent care practitioner
  • Doctor

Telephone appointments

If you need to speak to your doctor, but do not necessarily need to have an appointment, you may ask for the doctor to telephone you. You will then be given an approximate time that you will be called back.

Text reminders

We send confirmation and reminders when you book your appointment, please make sure we have your current mobile number, you are also able to cancel via text too.

Keeping your appointment

To help us to continue to give the best possible service, it is important to attend your booked appointments with either the doctor or the nurse.

Cancelling your appointment

If you are unable to attend for any reason, please let us know as soon as possible. This allows urgent cases to be seen as appropriate.