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Website Privacy Statement

Appointments

We have an appointments system – appointments are for 10 minutes – If you have more than one problem you may feel you need to ask for a double appointment. Urgent and non-urgent appointments may be arranged by telephone or in person.

Non urgent medical advice

For any non urgent medical advice you could telephone 111 this service is available 24/7

Test Results

Please telephone between 10.00 am and 5.00 pm, Monday - Friday for results of tests requested by your doctor. The doctor or nurse will advise you when a result should be available and the receptionist will pass the doctor’s comments on to you.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or call to let us know. 

Did not attend their GP or Nurse appointments

In the month of October 42 patients failed to attend their appointment with their doctor and 72 patient did not attend their booked appointment with the practice nurse.  Please make sure you telephone the surgery if you are unable to make your appointment, these could have been used by someone else.

Welcome to Cutlers Hill Surgery

Cutlers Hill SurgeryCutlers Hill Surgery in Halesworth provides the highest quality healthcare to patients in the Halesworth area. Our 4 Doctors,  large nursing team comprising of Practice Nurses, Nurse Practitioners a Healthcare Assistant and all our other staff are dedicated to offering a professional service and this Surgery website will help us to keep all our patients up to date with news and information about our Practice. We will keep it current with any developments or other details that we feel are relevant to you.

As well as a source of information about our Practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

Urgent or Same day appointments – OUR TELEPHONE TRIAGE SYSTEM

 

For an urgent/Same day appointment for a problem that will not wait, please try to contact the Surgery as early as possible before 12 noon. Where possible please telephone first rather than coming into the surgery. Your details will be taken by the Care Navigator who will ask for details of your problem, this is to help us prioritise the calls, a Nurse Practitioner/Practice Nurse or Doctor will telephone you to assess whether the problem can be dealt with over the telephone or whether you need to be seen by the Nurse Practitioner, Practice Nurse, Urgent Care Practitioner or if you will need to see the Doctor.

 

 

(Site updated 14/02/2020)
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